Morristown Utilities quietly opened its new location on West First North Street to the public on Monday.
Located in the former home of Hamilton Bank, the new location replaces the building housing its services for nearly six decades.
MU Assistant General Manager Clark Rucker said services provided by the utility will not change with the new location, though the move is still a work in progress with small things needing to be finished before it holds an open house scheduled for January.
Even though there is a sign on the old building on West Main Street with the new address, customers still pulled into the former location looking for service. Rucker said situations like those will happen, and he’s made the same mistake.
“I’ve had an office (in the new building) here for about three weeks, and I’ve walked into the old building a few times out of habit,” said Rucker, adding it was a two-year process to locate a new location and get it ready for the move. “It’ll take a little time for our customers to make the switch.”
In addition to customer service, the new location holds the utility wastewater and water divisions, as well its administrative, FiberNET and engineering divisions. Prior to the move, the wastewater division was located at their plant on Walters Drive, and Rucker said those who work there are happy for the increased space.
“It’s about twice as big as our old building,” he said. “(The wastewater division) was actually working in trailers before that.”
According to Rucker, the timing of the decision to open the new location was orchestrated with its customers in mind, saying MUS wanted to open its doors during a period where there isn’t a great deal of traffic moving through the area.
“In the middle of the month, we knew it wouldn’t be as busy as the first or last week of the month,” Rucker said.
Slower foot traffic at this point will give customer service representatives more time to acclimate themselves to their new surroundings.
“People (in Morristown) are having relatives from out of town coming to the area, so that will drive up the usage in December,” Rucker said. “More people tend to use more water and electricity during the holidays.”