Covenant Health, the area’s most comprehensive healthcare delivery system, and Hicuity Health, the nation’s leading provider of high-acuity telemedicine services, have announced the launch of an innovative virtual health initiative that offers a full complement of telehealth services (“tele-ICU”) for patients in intensive care units at Covenant’s member hospitals. As a member of Covenant Health, Morristown-Hamblen Healthcare System has launched this service to its critically ill patients starting in July 2021.
Tele-ICU is an expansion of existing critical care services and is designed to support the bedside clinical team, ultimately improving patient outcomes and overall quality of care. The initiative includes the opening of a remote telehealth operations center in Knoxville that enables consultation and patient monitoring around the clock through a seamless collaboration of Covenant Health and Hicuity Health critical care nurses and physicians. These professionals work virtually alongside hospital staff to proactively evaluate high acuity patients and anticipate medical needs before they become urgent.
“Tele-ICU gives our critical care team members the ability to give the best quality care to each individual patient,” said Gordon Lintz, chief administrative of Morristown-Hamblen Healthcare System. “We are honored to be the second Covenant Health facility to launch this new technology. This service will better serve our most critical patients and allow us to provide better care to the community we serve.”“ Covenant Health is committed to putting our patients first across all aspects of our delivery system,” said Jim VanderSteeg, president and CEO of Covenant Health. “This is especially vital in our critical care areas, where patients facing complex medical conditions need the highest level of care. The partnership between Hicuity Health, its medical staff, and our Covenant Health medical staff will enable our teams to collaborate through state-of-the-art technology to provide excellent care for patients in our intensive care units.”
“We’re excited to introduce this added layer of care and support, and we are passionate about improving patient care and clinical outcomes through the implementation of Tele-ICU services,” said Mandy Grubb Halford, MD, senior vice president and chief medical informatics officer for Covenant Health. “Tele-ICU will also tremendously benefit our bedside clinical team by providing continuous access to critical care expertise, augmenting the excellent care we provide every day.”